EligibilityClients generally join after completing Vitality Accelerator unless a special exception is made.
Private accessThis is designed to become the primary way clients work privately with Justyn & Elle as coaches.
Coaching rhythmMonthly private session plus 2–3 weekly one-on-one check-ins. Monthly meetings are 60–90 minutes; weekly check-ins are 5–15 minutes.
CommunicationPhone calls, video calls and short check-ins count toward scheduled coaching time. Messaging does not.
Coach preparationPreparation and research are tracked internally to reflect the work happening between client conversations.
Unused timeTime may expire when no notice is given. With communication, rescheduling is based on coach availability within the next 14 days.
Additional coachingAdditional time can be purchased. Complimentary time may be provided based on the coach's judgment.
Missed sessionsCancellations or no-shows are tracked and may count as fulfilled at the coach's discretion.
Payment & refundInvestment and payment structure are discussed privately with the coach. A 72-hour cancellation policy applies, with limited refund eligibility within 30 days as defined in the coaching agreement.